Frequently Asked Questions
Customer support available 24/7 to assist you with Free custom quotes, product information, queries, consultation, order tracking & more.
General Questions
MOQ is 2000pcs.But we accept lower quantity for your trial order.
It takes about 45 days for MOQ.We have large production capacity,which can ensure fast delivery time even for large quantity.
We provide existing samples for free.But a little sample charge for custom design.You need pay shipping cost.
Sample charge is refundable when order is up to certain quantity.We send samples by FedEx,UPS,TNT or DHL.
If you have carrier account,we will ship with your account.If not,you can pay the freight charge to our paypal.We will ship with our account.
7 days for existing samples. 15 days for custom samples,subject to your artwork.
Tell us you requirement or provide your design in JPG,doc,AI or PDF format.Our in house designer will work our 3D drawing for your final approval.
We match colors with Pantone Matching System.So you can the Pantone color code.
Or we will recommend popular color for you.
Our normal payment is T/T 30% deposit after order signed and 70% against copy of B/L.
We also accept LC at sight.
FDA,LFGB,ISO9001,BSCI
We are available via email here.
Product Questions
Your NIUBOTTLE products are constructed of premium,18/8 food grade stainless steel.
The bottle lids are BPA-Free and Phthalate-Free.
18/8 stainless steel insides the lid ,no plastic will contact your drinks.
NIUBOTTLE has a wide variety of products that goes from double wall vacuum insulated water bottle ,coffee&tea tumbler and food container.
And your NIUBOTTLE can supply single wall water bottle and coffee&tea cup.
To know details information of our products,please check our website product section.
Powder coating,Paint spraying,Air-transfer printing and Water-transfer printing.
Laser engraving logo,silkscreen printing,Heat transfer printing,3D printing and Embossed.
NIUBOTTLE can keep hot for 12 hrs or cold for 24hrs.
We do recommend washing your stainless steel bottles in the dishwasher.
Extremely high water temperatures and the rigorous environment of a dishwasher will deteriorate these finishes over time.
You can hand wash your Stainless steel vacuum insulated bottle,with hot soapy water with a long-handle soft bristle brush.
For a deep cleaning,we suggest cleaning the lid O-rings with a 50/50 solution of water and vinegar.
No.Freezing temperatures can damage the insulation properties of your insulated NIUBOTTLE.
To carry the coldest of contents in your insulated BOTTLE,simply fill with ice and enjoy.
No.All NIUBOTTLE products are made of stainless steel and are not safe to put in the microwave.
Do not place in microwave.
Do not place in freezer.
Do not use bleach or cleaners containing chlorine to clean.
If contains hot liquids, keep out of the reach of children.
Wash with hot water and soap before first use.
Hand washing recommended.
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